Kin Interinsurance Network: the denial record

As of this filing company has not paid ONE SINGLE penny more than their estimate amount and payments of $328,183.64.

However, when the Insurer conducted its inspection of the insured property, the Insurer's representatives failed to conduct a thorough and adequate investigation, or the representatives intentionally ignored the damage observed and failed to make truthful and unbiased reports of the facts after inve

On July 28, 2023, the Insurer sent a letter to the Insured advising that the damages to the Property caused by wind totaled $1,585.91, which is below the Insured's $21,700.00 hurricane deductible.

On the contrary, Monarch, having performed a detailed inspection of the property, provided Kin with photos of the damage, as well as an estimate in the amount of $196,944.23 for Dwelling and $14,313.[address redacted]ructures, in order to place the home in the pre-loss condition.

The Insured and Insured's representative provided the Insurance Company with all claim-related documents including an estimate to repair covered damages in the amount of $153,140.66 and other supporting documentation and/or information.

After assessing the damage and the true scope of repairs, the public adjuster produced an estimate identifying $153,071.71 in covered damage to the dwelling.

He inspected the loss on October 5, 2023, and coverage was opened based on his estimate of damages drafted October 11, 2023 totaling $3,062.04 RCV.

However, the Insurer wrongfully determined that it would only require $23,748.17 to restore the insured property to its pre-loss condition, which resulted in only $20,398.17 being issued to the Insured.

To remedy and/or cure this CRN, Insurer must immediately tender payment in the amount of $ $71,192.00 less any applicable deductible and prior payment to the Insured to complete the repairs for the Insured property.

Indeed, three (3) tarp mitigation invoices as well as an estimate for repair of all damages were prepared on behalf of Ms. [name redacted] totaling $70,907.36 and were submitted to Kin; well above the amount from Kin.

Despite Insureds providing Carrier with a detailed estimate, Carrier failed to pay Insureds the amount necessary to repair/replace the damaged property, less the applicable deductible.

FIRM timely notified KIN of the damage sustained to the property and contemporaneously provided an estimate of the damages in the amount of $56,585.60.

Then in a letter dated December 10, 2024, the carrier notified the Insured that it had completed its investigation into the loss and concluded that although the damages were covered under the policy the loss did not exceed the policy deductible of $10,080.00.

FCA immediately sent their estimate to Kin, which estimated the scope or damage to be $45,788.27 along with a request for payment, but Kin failed to issue any payment to the Insureds.

After being provided plenty of evidence (including photos, estimates, and immediate access to the property upon discovery) showing that damage from hail occurred at the property that will require extensive repairs, KIN continues to refuse to provide additional money in order to complete these repair

To cure the defects outlined in this Civil Remedy Notice, KIN must: (1) Immediately tender all insurance proceeds due and owing to the Insureds that are fairly owed to them under the insurance policy that would reasonably place them back to a pre-loss condition pursuant to the estimate of damages in

On July 1, 2024, [name redacted] made a claims determination in which they did not provide payment for the Goodreaus' loss since they found the total payable damage to be $1,773.22, which is below the $2,500.00 all perils' deductible.

To remedy and/or cure this CRN, Insurer must immediately tender payment in the amount of $22,520.00 less any applicable deductible and prior payment to the Insured to complete the repairs for the Insured property.

The insureds have complied with all of the carrier's requests to date and the carrier has still failed to treat this claim with good faith.

Hicks photographed the property and prepared an estimate of damages for $2,593.27 in replacement cost value which included roof and interior repairs as well.

The Replacement Cost Value (RCV) assigned to Mr. [name redacted] 's claim is a mere $1,013.00, a figure that woefully underrepresents the necessary repairs to restore his property.

This practice mirrors unethical behavior reported in various investigations exposing insurers who use biased engineers to support claim denials.

The Insurance Company did not perform a good faith or competent inspection of the loss and wrongfully denied the claim, contrary to the coverages afforded by the Policy terms.

In order to cure this civil remedy notice, Kin must immediately acknowledge in writing that the roof, interior, and exterior damages claimed by the Insureds were caused by wind and hail and immediately tender the full payment owed to the Insureds for damage to covered property in the amount of $144,

Kin Interinsurance Network has failed and/or refused to thoroughly, accurately, and completely investigate and evaluate the Insured's insurance claim for damages.

The carrier's field adjuster even prepared an estimate for payment to be made, however, the carrier still wrongfully denied the claim.

The insureds sought the assistance of an attorney and obtained a damage/repair estimate for damages across all coverages.

As is detailed herein, the Carrier has breached its duties in the adjustment and investigation of the claim and has clearly failed to supervise and train its employees and retained adjusters, resulting in the statutory violations set forth herein.

Although it is clear that the damages are covered, the carrier has not attempted in good faith to settle the insured's claim when, under all the circumstances, it could and should have done so, had it acted fairly and honestly toward its insured and with due regard for their interests.

Later that afternoon, the carrier calls the insured and advised that the claim is not denied, but now the carrier needs a bunch of additional documents.

Despite having extensive knowledge of the foregoing information, Insurer has failed to adjust the claim in a manner favorable to the Insured, despite having the opportunity to inspect the damaged property and there being sufficient evidence of damage.

On November 18, 2024, we received a letter that failed to address the critical concerns we raised or clarify the handling of our claim.

Despite having extensive knowledge of the foregoing information, Insurer has failed to adjust the claim in a manner favorable to the Insured, despite having the opportunity to inspect the damaged property and there being sufficient evidence of damage.

Despite having extensive knowledge of the foregoing information, Insurer has failed to adjust the claim in a manner favorable to the Insured, despite having the opportunity to inspect the damaged property and there being sufficient evidence of damage.

FIRM timely notified KIN of the damage sustained to the property and contemporaneously provided an estimate of the damages sought to be recovered.

In order to cure the defects outlined in this Civil Remedy Notice, Kin must act as follows: immediately tender $25,901.60 in insurance proceeds for ALE and contents.

To remedy this CRN, Kin must immediately tender $42,545.00$ the full amount required to reimburse the insured and make them whole, minus the applicable deductible.

ADDITIONALLY, UPON INFORMATION AND BELIEF, THE CARRIER NOR THEIR THIRD-PARTY CLAIMS ADMINISTRATOR PRODUCED ANY REPORT AND HAS ADMITTED IT HAS NOT RENDERED A COVERAGE DECISION.

The insurer failed to adopt proper standards of investigation and adjustment of losses or is otherwise not implementing those standards because the insurer is not acting with honesty and integrity.

As discussed in greater detail in the notice, the carrier has not attempted in good faith to settle the insureds' claim when, under all the circumstances, it could and should have done so, had it acted fairly and honestly toward its insureds and with due regard for their interests.

Kin Interinsurance Network has failed and/or refused to thoroughly, accurately, and completely investigate and evaluate the Insureds' insurance claim for damages.

During the deposition of KIN's corporate representative, the witness openly admitted that there were no cause or origin determinations made as to the covered/excluded portions of the roof.