Twelve repeat. Across 1,891 Civil Remedy Notices filed over denied property claims, the most common allegation is not a denial at all but delay: no decision either way. After that come an undervalued estimate, storm damage reclassified as wear and tear, a coverage position reached without a real inspection, and a retained engineer's report used to attribute the damage to an excluded cause.
| Filings read | 1,891, naming 191 insurers |
|---|---|
| Window | 1 October 2024 to 31 March 2025 |
| Most common allegation | Delay, 73.1% of filings |
| Source | Florida DFS Civil Remedy Notices, a public record |
| What these are | Allegations by policyholders, not findings by a court |
The carrier agrees the storm damaged the house, prices the repair below the hurricane deductible, and pays nothing. No exclusion has to be defended and no causation theory has to hold up. Everything rests on one document the letter rarely encloses: the estimate.
3 documented examples →An engineering report arrives with the denial. It carries a licence number and professional letterhead, and it is paid for by the insurer. The report usually concedes the damage exists; what it does is attribute the cause to something the policy excludes.
3 documented examples →Storm-creased shingles are reclassified as deterioration, and a covered peril becomes an excluded condition. It is the most common wind denial in Florida because roofs genuinely do age, and a photograph taken months later cannot easily tell the difference.
3 documented examples →Coverage is accepted and the number is not. The carrier writes an estimate far below what the repair costs, and because the claim was never denied there is no denial letter to attack, only a figure.
3 documented examples →A coverage position reached from a desk, a drive-by, or a walk-through short enough that most of the loss was never scoped. The filings describe adjusters who did not enter the property, did not get on the roof, or did not return after the first visit.
3 documented examples →The policyholder asks for the estimate, the photographs, the engineering report, the adjuster notes. The carrier does not produce them. Without the file there is nothing specific to answer, which is the point.
3 documented examples →No denial, no payment, no determination. Months pass. Delay costs the carrier very little and costs the policyholder a house that stays broken, and it is the single most common allegation in the record.
3 documented examples →The damage is real and the cause is assigned to design, workmanship, construction or maintenance, all of which the policy excludes. It moves the loss from the storm to the building itself.
3 documented examples →A homeowners policy covers wind and treats water pushed ashore as flood. Calling the cause surge, flood or surface water moves the entire loss outside the policy in one sentence, without denying that damage exists.
3 documented examples →Water damage is accepted and the mold that followed is capped by a sublimit or excluded outright, often with an argument that the policyholder should have prevented it.
3 documented examples →Notice arrived late, and Florida presumes the insurer was prejudiced by the delay. The presumption can be rebutted, but the burden sits entirely on the policyholder.
3 documented examples →Instead of paying the loss, the insurer offers to repair it through its own network. The contractor works to the carrier estimate, and the scope of the repair becomes the carrier decision.
3 documented examples →Counts follow book size as much as behaviour: a carrier with more Florida policies will collect more filings. This is how many of the 1,891 filings name each insurer, nothing more.
| STATE FARM FLORIDA INSURANCE COMPANY | 218 | 11.5% |
| UNIVERSAL PROPERTY & CASUALTY INSURANCE COMPANY | 181 | 9.6% |
| FIRST PROTECTIVE INSURANCE COMPANY | 118 | 6.2% |
| SLIDE INSURANCE COMPANY | 79 | 4.2% |
| ASI PREFERRED INSURANCE CORP. | 57 | 3% |
| HERITAGE PROPERTY & CASUALTY INSURANCE COMPANY | 53 | 2.8% |
| HOMEOWNERS CHOICE PROPERTY & CASUALTY INSURANCE COMPANY, INC. | 52 | 2.7% |
| AMERICAN INTEGRITY INSURANCE COMPANY OF FLORIDA | 50 | 2.6% |
| SECURITY FIRST INSURANCE COMPANY | 49 | 2.6% |
| UNDERWRITERS AT LLOYD'S, LONDON | 47 | 2.5% |
| TYPTAP INSURANCE COMPANY | 45 | 2.4% |
| CASTLE KEY INDEMNITY COMPANY | 44 | 2.3% |
| KIN INTERINSURANCE NETWORK | 42 | 2.2% |
| FRONTLINE INSURANCE UNLIMITED COMPANY | 41 | 2.2% |
| TRUCK INSURANCE EXCHANGE | 33 | 1.7% |
| TOWER HILL INSURANCE EXCHANGE | 32 | 1.7% |
| FLORIDA PENINSULA INSURANCE COMPANY | 31 | 1.6% |
| EDISON INSURANCE COMPANY | 29 | 1.5% |
| NATIONAL BUILDERS INSURANCE COMPANY | 28 | 1.5% |
| PEOPLE'S TRUST INSURANCE COMPANY | 25 | 1.3% |
A Civil Remedy Notice is the policyholder side’s complaint against an insurer. Everything counted here is an allegation in a filing, not a finding by a court or by the Department. Statutory recitations are stripped before counting, because almost every filing quotes the same statutes and counting that text would report the form’s boilerplate as a fact about the claim.
Source: Florida Department of Financial Services, Civil Remedy Notices of Insurer Violations, reason Claim Denial. Residential and commercial property, first-party claims only, near-duplicate filings of one loss collapsed. Every filing is public and linked from its example below. Names, addresses, and policy and claim numbers are removed before anything is published here.
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