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HOME / DENIALS / THE PLAYS
1,891 FILINGS READ · 191 INSURERS NAMED

The same arguments, over and over.

Whatever your denial letter says, it is almost certainly one of twelve arguments. The same ones come back across 1,891 Civil Remedy Notices filed against Florida property insurers. Each one below shows how often it appears, which carriers run it, and two or three filings that document it.

What arguments do Florida insurers actually use to deny property claims?

Twelve repeat. Across 1,891 Civil Remedy Notices filed over denied property claims, the most common allegation is not a denial at all but delay: no decision either way. After that come an undervalued estimate, storm damage reclassified as wear and tear, a coverage position reached without a real inspection, and a retained engineer's report used to attribute the damage to an excluded cause.

Filings read 1,891, naming 191 insurers
Window 1 October 2024 to 31 March 2025
Most common allegation Delay, 73.1% of filings
Source Florida DFS Civil Remedy Notices, a public record
What these are Allegations by policyholders, not findings by a court
UPDATED AUGUST 23, 2026
01THE PLAYS, RANKED BY HOW OFTEN THEY APPEAR

Priced under the deductible

6.2% 117 filings

The carrier agrees the storm damaged the house, prices the repair below the hurricane deductible, and pays nothing. No exclusion has to be defended and no causation theory has to hold up. Everything rests on one document the letter rarely encloses: the estimate.

3 documented examples →

The retained engineer

18.4% 348 filings

An engineering report arrives with the denial. It carries a licence number and professional letterhead, and it is paid for by the insurer. The report usually concedes the damage exists; what it does is attribute the cause to something the policy excludes.

3 documented examples →

Storm damage called age

28% 529 filings

Storm-creased shingles are reclassified as deterioration, and a covered peril becomes an excluded condition. It is the most common wind denial in Florida because roofs genuinely do age, and a photograph taken months later cannot easily tell the difference.

3 documented examples →

The estimate that comes in low

40.9% 774 filings

Coverage is accepted and the number is not. The carrier writes an estimate far below what the repair costs, and because the claim was never denied there is no denial letter to attack, only a figure.

3 documented examples →

The decision made without a real look

28.9% 546 filings

A coverage position reached from a desk, a drive-by, or a walk-through short enough that most of the loss was never scoped. The filings describe adjusters who did not enter the property, did not get on the roof, or did not return after the first visit.

3 documented examples →

The claim file you cannot get

15.6% 295 filings

The policyholder asks for the estimate, the photographs, the engineering report, the adjuster notes. The carrier does not produce them. Without the file there is nothing specific to answer, which is the point.

3 documented examples →

The claim that never gets decided

73.1% 1,383 filings

No denial, no payment, no determination. Months pass. Delay costs the carrier very little and costs the policyholder a house that stays broken, and it is the single most common allegation in the record.

3 documented examples →

Blamed on how it was built

4% 76 filings

The damage is real and the cause is assigned to design, workmanship, construction or maintenance, all of which the policy excludes. It moves the loss from the storm to the building itself.

3 documented examples →

Wind moved into the water exclusion

1.1% 21 filings

A homeowners policy covers wind and treats water pushed ashore as flood. Calling the cause surge, flood or surface water moves the entire loss outside the policy in one sentence, without denying that damage exists.

3 documented examples →

Mold capped after a covered loss

0.5% 10 filings

Water damage is accepted and the mold that followed is capped by a sublimit or excluded outright, often with an argument that the policyholder should have prevented it.

3 documented examples →

Defeated by the calendar

1.9% 35 filings

Notice arrived late, and Florida presumes the insurer was prejudiced by the delay. The presumption can be rebutted, but the burden sits entirely on the policyholder.

3 documented examples →

The carrier picks the contractor

0.5% 9 filings

Instead of paying the loss, the insurer offers to repair it through its own network. The contractor works to the carrier estimate, and the scope of the repair becomes the carrier decision.

3 documented examples →
02WHO THE FILINGS NAME

Counts follow book size as much as behaviour: a carrier with more Florida policies will collect more filings. This is how many of the 1,891 filings name each insurer, nothing more.

STATE FARM FLORIDA INSURANCE COMPANY 218 11.5%
UNIVERSAL PROPERTY & CASUALTY INSURANCE COMPANY 181 9.6%
FIRST PROTECTIVE INSURANCE COMPANY 118 6.2%
SLIDE INSURANCE COMPANY 79 4.2%
ASI PREFERRED INSURANCE CORP. 57 3%
HERITAGE PROPERTY & CASUALTY INSURANCE COMPANY 53 2.8%
HOMEOWNERS CHOICE PROPERTY & CASUALTY INSURANCE COMPANY, INC. 52 2.7%
AMERICAN INTEGRITY INSURANCE COMPANY OF FLORIDA 50 2.6%
SECURITY FIRST INSURANCE COMPANY 49 2.6%
UNDERWRITERS AT LLOYD'S, LONDON 47 2.5%
TYPTAP INSURANCE COMPANY 45 2.4%
CASTLE KEY INDEMNITY COMPANY 44 2.3%
KIN INTERINSURANCE NETWORK 42 2.2%
FRONTLINE INSURANCE UNLIMITED COMPANY 41 2.2%
TRUCK INSURANCE EXCHANGE 33 1.7%
TOWER HILL INSURANCE EXCHANGE 32 1.7%
FLORIDA PENINSULA INSURANCE COMPANY 31 1.6%
EDISON INSURANCE COMPANY 29 1.5%
NATIONAL BUILDERS INSURANCE COMPANY 28 1.5%
PEOPLE'S TRUST INSURANCE COMPANY 25 1.3%
03WHAT THE CLAIMS WERE FOR
61.7%
Hurricane and wind
1166 filings
7.6%
Water damage
143 filings
5.1%
Roof
96 filings
4.1%
Business interruption
77 filings
2.4%
Fire
45 filings
1.9%
Condo and HOA
36 filings
1.2%
Mold
22 filings
0.8%
Collapse and sinkhole
16 filings
0.2%
Theft and vandalism
4 filings
0.1%
Tree damage
2 filings
0.1%
Flood and surge
2 filings
HOW THIS WAS COUNTED

A Civil Remedy Notice is the policyholder side’s complaint against an insurer. Everything counted here is an allegation in a filing, not a finding by a court or by the Department. Statutory recitations are stripped before counting, because almost every filing quotes the same statutes and counting that text would report the form’s boilerplate as a fact about the claim.

Source: Florida Department of Financial Services, Civil Remedy Notices of Insurer Violations, reason Claim Denial. Residential and commercial property, first-party claims only, near-duplicate filings of one loss collapsed. Every filing is public and linked from its example below. Names, addresses, and policy and claim numbers are removed before anything is published here.

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Notice, supplemental, and suit windows under Florida and South Carolina statute.
04
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Appraisal, civil remedy notice, and bad-faith litigation when the carrier will not deal.
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