American Coastal Insurance: who you’re dealing with.

We read 1,891 Civil Remedy Notices filed against Florida property insurers over denied claims. 21 of them name American Coastal Insurance (NAIC 12968). 1 were later withdrawn or recorded as resolved, which is what the record looks like when a carrier fixes the problem inside the 60-day window.

The Carrier valued the claim at $517,994.13 less recoverable depreciation and deductible, which lead to an Actual Cash Value of $48,396.80. No additional payment was send after the $100,000 advance was issued. However, for clarity purposes, to cure the defects outlined in this civil remedy notice, Frontline must: (1) Create and implement adequate guidelines for the proper investigation and evaluation of claims and for the training and supervision of employees, which will avoid future statutory violations and avoid this from occurring in the future; (2) Immediately tender all insurance proceeds due and owing to Complainant under the policy in the amount of $16,753,564.70 (less any prior payments and applicable deductible) plus all statutory interest to Complainant; (3) Act fairly and honestly towards its insureds and with due regard for their interests in attempting to settle its insureds

On December 15, 2022, AmCoastal issued a $100,000 advance on the Claim. In March 2024, AmCoastal then issued payment a supplemental payment to [name redacted] Key in the amount of $1,039,001.67 based on [name redacted] 's estimate. AmCoastal based the remainder of its claim denial on ESI's determination that "damages to the concrete columns on buildings A, E, & H were a result of wear & tear as a result of long-term moisture exposure which is not covered under this windstorm policy." On April 1, 2024, [name redacted] Key submitted a partial Sworn Proof of Loss in the amount of $8,969,028.21. [name redacted] also inspected the Property to address AmCoastal's refusal to cover the windows and doors which required total replacement.

Counts are filings naming the insurer, matched on NAIC code. They follow book size as much as behaviour: a carrier with more Florida policies collects more filings. Each is an allegation by a policyholder, not a finding.