General patterns reported on this type of claim, not specific findings about One Alliance North America. Every claim turns on its own policy and facts.
One Alliance North America Insurance Company (NAIC #10759) was previously named Universal North America Insurance Company. 5B Alliance, LLC completed its acquisition on January 31, 2025, and the Texas Department of Insurance approved the rename; it is part of One Alliance Group, which also operates One Alliance Insurance Corp in Puerto Rico and One Alliance Seguros in the Dominican Republic. It is Texas-domiciled with offices in Fort Worth, Sarasota and Orlando. It is a different company from Universal Property & Casualty Insurance Company (NAIC #10861) despite the shared history in the name.
Report a new claim at 866-999-0898; an existing claim is 888-877-0770, and general contact is 866-458-4262. Confirm the current numbers on onealliancena.com before relying on them. To dispute a decision, request the full claim file and the specific policy provision relied on, in writing, and check that the letter names the correct entity after the rename. Florida offers free Department of Financial Services mediation for residential property claims, and most policies include an appraisal clause for amount-of-loss disputes. In Florida you generally have 1 year from the date of loss to give notice and 18 months for supplemental claims (Fla. Stat. 627.70132); confirm your dates with counsel.
Their official links, how to file a complaint with the state, and where to take the fight if a claim was denied or underpaid.
Official One Alliance North America pages, for reference. Confirm phone numbers and claim steps on the carrier’s own site.
Not legal advice, and not affiliated with or endorsed by One Alliance North America Insurance Company. Facts compiled from public records (NAIC, state regulators, the carrier) and current as of July 2026; company contacts and figures change, confirm against the carrier’s own site.
Upload the denial letter or estimate and your declarations page. A property-insurance attorney reviews it and tells you where you stand, free, no obligation.
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