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Homesite Insurance, claims
INSURANCE COMPANIES /CARRIER DOSSIER · NAIC #17221 · FL & SC

Homesite Insurance: who you’re dealing with.

Homesite is the American Family carrier behind a lot of homeowners policies sold under other brand names, including Progressive Home. Denied or underpaid? Here is the public record, and how to push back.

UPDATED JUL 2026 · PUBLIC RECORD · FL & SC · NOT LEGAL ADVICE
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IN SHORT, THE PUBLIC RECORD
  • Homesite Insurance Company (NAIC #17221) is an American Family Insurance Group carrier that writes 99,177 Florida personal residential policies (FLOIR Q2 2026) and also writes South Carolina.
  • If you bought a policy branded Progressive Home, Homesite may be the company that actually underwrites and pays your claim. The entity on the declarations page controls.
  • Weiss Ratings, tabulating NAIC data, put Homesite near the bottom of the 2025 closed-without-payment rankings at about 9%, well under the 41.3% industry average it reported.
  • A low closure rate is not a promise about your claim: the written-basis and deadline rules still decide what a denial is worth.
LEGAL ENTITY
Homesite Insurance Company
NAIC COMPANY CODE
17221
PARENT
American Family Insurance Group
FLORIDA BOOK
99,177 personal residential policies in force, about $98.6M premium (FLOIR Q2 2026 market data)
DISTRIBUTION
Sold directly and through partner brands, including policies marketed as Progressive Home
CLAIMS LINE
866-621-4823, the number labeled Claims on the Homesite contact page; customer service is 800-466-3748
CLAIM CLOSURES
Weiss Ratings tabulated a 2025 closed-without-payment rate of about 9%, among the lowest of the large insurers it reviewed, from NAIC annual-statement data
COMMON CLAIM DISPUTES

What Homesite Insurance policyholders report, and where to push back

General patterns reported on this type of claim, not specific findings about Homesite Insurance. Every claim turns on its own policy and facts.

FAQ

Homesite Insurance, common questions

Is Homesite the same as Progressive Home?

Not exactly. Homesite Insurance Company (NAIC #17221) is an American Family Insurance Group carrier, and some policies sold under the Progressive Home brand are underwritten by Homesite companies rather than by Progressive itself. Read the entity name on your declarations page: that company is the one that adjusts, pays, and can be sued on your claim.

How do I report or dispute a Homesite claim?

Report a claim at 866-621-4823, the number Homesite labels Claims on its contact page, or through homesite.com; customer service is 800-466-3748. Confirm the current number on their site. To dispute a decision, request the full claim file and the specific policy basis in writing. Florida offers free DFS mediation for residential property claims and most policies include appraisal; South Carolina disputes run through the SC Department of Insurance complaint process and S.C. Code 38-59. Florida generally allows 1 year from the date of loss to give notice and 18 months for supplemental claims (Fla. Stat. 627.70132), and South Carolina's contract limitation is 3 years. Confirm your dates with counsel.

YOUR TOOLBOX

Deal with Homesite Insurance, and push back

Their official links, how to file a complaint with the state, and where to take the fight if a claim was denied or underpaid.

HI
Homesite Insurance Company
NAIC #17221 · FL & SC · NOT AFFILIATED
OFFICIAL HOMESITE INSURANCE LINKS

Official Homesite Insurance pages, for reference. Confirm phone numbers and claim steps on the carrier’s own site.

TOOL · FILE A COMPLAINT
How to file a complaint against Homesite Insurance
  1. Gather your policy number, claim number, and dates, plus the denial or payment letter.
  2. Put your dispute to Homesite Insurance in writing and keep a copy.
  3. Unresolved? File a complaint with the Florida Department of Financial Services (DFS), referencing NAIC #17221.
  4. Florida offers free DFS mediation for many residential property claims before you sue.
  5. If it’s a coverage or bad-faith dispute (not just a number), a property-insurance attorney can review it free.
Florida Department of Financial Services (DFS) · Insurance Consumer Helpline
FIGHT A HOMESITE INSURANCE DENIAL
GET A FREE CASE REVIEW Denied or underpaid by Homesite Insurance? Upload your letter, a property-insurance attorney tells you where you stand.
IN THE DENIAL RECORD

We read 1,891 Civil Remedy Notices filed against Florida property insurers over denied claims. 5 of them name Homesite Insurance (NAIC 17221).

OrlandoACCEPTED 11/20/2024$69,597

Specifically, the Insureds, with assistance from their public adjuster, submitted an estimate for $69,597.83, which was a fair and reasonable assessment for the repair/replacement of damages. The carrier only offered to pay $0.00, after applicable deductible of $7,960.00, a gross underpayment for all the damage associated with this claim. Carrier can cure the defects outlined in this Civil Remedy Notice and avoid a lawsuit for bad faith by immediately accepting full coverage under the subject insurance policy for this claim and by paying Insureds' estimate of damages $69,597.83, and Loss Restorations LLC in the amount of $10,123.26, less applicable deductible and prior payments, which is the reasonable amount of the covered loss pursuant to the policy.

DFS FILING 793537 Read the filing ↗
Haines CityACCEPTED 12/2/2024$53,001

HOMESITE was notified of the Loss and was granted access to the property in order to complete their inspection. On May 28, 2024, [name redacted] a senior claims examiner on behalf of HOMESITE authored a letter to the Insured ("Coverage Letter") stating that the damages were not covered under the policy and that no payment was forthcoming. After being provided plenty of evidence (including photos, estimates, and immediate access to the property upon discovery) showing that damage from a windstorm event occurred at the property that will require extensive repairs, HOMESITE continues to refuse to provide any money in order to complete these repairs.

DFS FILING 794827 Read the filing ↗

Counts are filings naming the insurer, matched on NAIC code. They follow book size as much as behaviour: a carrier with more Florida policies collects more filings. Each is an allegation by a policyholder, not a finding.

How Florida insurers deny, across 1,891 filings →
SOURCES

Not legal advice, and not affiliated with or endorsed by Homesite Insurance Company. Facts compiled from public records (NAIC, state regulators, the carrier) and current as of July 2026; company contacts and figures change, confirm against the carrier’s own site.

FREE CASE REVIEW

Homesite Insurance claim denied or underpaid?

Upload the denial letter or estimate and your declarations page. A property-insurance attorney reviews it and tells you where you stand, free, no obligation.

THE DENIAL LETTERREPRESENTATIVE FOOTAGE
CASE FILE · HL-2026 · INTAKE OPEN
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Coverage summaries, policy-language quotations, dollar figures, deadlines, and chart examples throughout this site are general information based on typical or standard policy forms and are illustrative only: they are not a quote, a guarantee of coverage, or a promise of any outcome. Every insurance policy is different: your own policy, endorsements, and state law control, so read your policy and confirm current statutes. Weather imagery courtesy of NOAA, the National Hurricane Center, and the National Weather Service. Legal services are provided by Halversen Law. Nothing on this site is legal advice; consult an attorney about your specific claim.

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