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Auto Club Insurance Company of Florida (AAA), claims
INSURANCE COMPANIES /CARRIER DOSSIER · NAIC #12813 · FL

Auto Club Insurance Company of Florida (AAA): who you’re dealing with.

Auto Club Insurance Company of Florida is the AAA-affiliated homeowners carrier in the state, sold alongside membership. Denied or underpaid on a AAA home claim? Here is the public record, and how to push back.

UPDATED JUL 2026 · PUBLIC RECORD · FL · NOT LEGAL ADVICE
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IN SHORT, THE PUBLIC RECORD
  • Auto Club Insurance Company of Florida (NAIC #12813) is the AAA-affiliated homeowners carrier in Florida, part of The Auto Club Group, with 86,569 personal residential policies (FLOIR Q2 2026).
  • Membership and multiline discounts do not change the policy contract: the same exclusions, deductibles and deadlines govern the claim.
  • Report claims through your AAA club or the number on your declarations page and confirm it on the official site.
  • Florida's 60-day pay-or-deny rule and written-basis requirement apply to every claim it handles.
LEGAL ENTITY
Auto Club Insurance Company of Florida
NAIC COMPANY CODE
12813
PARENT
The Auto Club Group (AAA)
FLORIDA BOOK
86,569 personal residential policies in force, about $245.7M premium (FLOIR Q2 2026 market data)
DISTRIBUTION
Sold through AAA clubs and agents alongside membership and auto coverage
COMMON CLAIM DISPUTES

What Auto Club Insurance Company of Florida (AAA) policyholders report, and where to push back

General patterns reported on this type of claim, not specific findings about Auto Club Insurance Company of Florida (AAA). Every claim turns on its own policy and facts.

FAQ

Auto Club Insurance Company of Florida (AAA), common questions

Is AAA home insurance the same company as AAA roadside?

No. Auto Club Insurance Company of Florida (NAIC #12813) is an insurance company within The Auto Club Group, the AAA club that also sells membership and roadside service. Membership and insurance are separate contracts, and the entity named on your declarations page is the one that owes your claim.

How do I report or dispute a AAA home claim in Florida?

Report through your AAA club or the claims number printed on your declarations page, and confirm the current number on the official Auto Club Group site. To dispute a decision, request the full claim file and the specific policy basis in writing. Florida offers free DFS mediation for residential property claims, and most policies include an appraisal clause for amount-of-loss disputes. In Florida you generally have 1 year from the date of loss to give notice and 18 months for supplemental claims (Fla. Stat. 627.70132); confirm your dates with counsel.

YOUR TOOLBOX

Deal with Auto Club Insurance Company of Florida (AAA), and push back

Their official links, how to file a complaint with the state, and where to take the fight if a claim was denied or underpaid.

AC
Auto Club Insurance Company of Florida
NAIC #12813 · FL · NOT AFFILIATED
OFFICIAL AUTO CLUB INSURANCE COMPANY OF FLORIDA (AAA) LINKS

Official Auto Club Insurance Company of Florida (AAA) pages, for reference. Confirm phone numbers and claim steps on the carrier’s own site.

TOOL · FILE A COMPLAINT
How to file a complaint against Auto Club Insurance Company of Florida (AAA)
  1. Gather your policy number, claim number, and dates, plus the denial or payment letter.
  2. Put your dispute to Auto Club Insurance Company of Florida (AAA) in writing and keep a copy.
  3. Unresolved? File a complaint with the Florida Department of Financial Services (DFS), referencing NAIC #12813.
  4. Florida offers free DFS mediation for many residential property claims before you sue.
  5. If it’s a coverage or bad-faith dispute (not just a number), a property-insurance attorney can review it free.
Florida Department of Financial Services (DFS) · Insurance Consumer Helpline
FIGHT A AUTO CLUB INSURANCE COMPANY OF FLORIDA (AAA) DENIAL
GET A FREE CASE REVIEW Denied or underpaid by Auto Club Insurance Company of Florida (AAA)? Upload your letter, a property-insurance attorney tells you where you stand.
IN THE DENIAL RECORD

We read 1,891 Civil Remedy Notices filed against Florida property insurers over denied claims. 6 of them name Auto Club Insurance Company of Florida (AAA) (NAIC 12813). 2 were later withdrawn or recorded as resolved, which is what the record looks like when a carrier fixes the problem inside the 60-day window.

WindermereACCEPTED 11/6/2024$101,319

However, the Insurer wrongfully determined that it would only require $4,582.86 to restore the insured property to its pre-loss condition. After assessing the damage and the true scope of repairs, the public adjuster produced an estimate identifying $101,319.01 in covered damage to the dwelling. According to the claims determination letter, the Insurer's engineer observed damage to the roof and the interior but attributed the cause of this damage to several causes excluded under the policy.

DFS FILING 790525 Read the filing ↗
Coral SpringsACCEPTED 10/2/2024$90,788

Subsequently, the insured prepared a loss package in the amount of $90,788.04 needed to restore the property back to its pre-loss condition. Whereas, the carrier wrongfully represented the damages to the insured's property to be below the policy deductible. Therefore, to cure the defects outlined in this Civil Remedy Notice, the carrier must: 1.) Pay the complete covered loss in the amount of $90,788.04, less any prior payments and less any applicable policy deductible; and 2.) Pay the statutory interest on the amount of unpaid damages from the date of loss to the date payment is finally made.

DFS FILING 785417LATER WITHDRAWN OR RESOLVED Read the filing ↗

Counts are filings naming the insurer, matched on NAIC code. They follow book size as much as behaviour: a carrier with more Florida policies collects more filings. Each is an allegation by a policyholder, not a finding.

How Florida insurers deny, across 1,891 filings →
SOURCES

Not legal advice, and not affiliated with or endorsed by Auto Club Insurance Company of Florida. Facts compiled from public records (NAIC, state regulators, the carrier) and current as of July 2026; company contacts and figures change, confirm against the carrier’s own site.

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Auto Club Insurance Company of Florida (AAA) claim denied or underpaid?

Upload the denial letter or estimate and your declarations page. A property-insurance attorney reviews it and tells you where you stand, free, no obligation.

THE DENIAL LETTERREPRESENTATIVE FOOTAGE
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Escalate when it pays
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Coverage summaries, policy-language quotations, dollar figures, deadlines, and chart examples throughout this site are general information based on typical or standard policy forms and are illustrative only: they are not a quote, a guarantee of coverage, or a promise of any outcome. Every insurance policy is different: your own policy, endorsements, and state law control, so read your policy and confirm current statutes. Weather imagery courtesy of NOAA, the National Hurricane Center, and the National Weather Service. Legal services are provided by Halversen Law. Nothing on this site is legal advice; consult an attorney about your specific claim.

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